Take your organization to the next level
Optum Pay Premium offers access to historical claims and payment information, data bundling tools and flexible payment delivery options.
Optum Pay Basic
| Optum Pay Premium .5% per ACH payment | |
|---|---|---|
| Assign an unlimited number of users at your practice | Optum Pay Basic done | Optum Pay Premium .5% per ACH paymentdone |
Available data options: • Downloadable 835 • Remittance PDF • Payer’s proprietary remittance PDF | Optum Pay Basic done | Optum Pay Premium .5% per ACH paymentdone |
| Administrative management | Optum Pay Basic done | Optum Pay Premium .5% per ACH paymentdone |
| Third-party billing support | Optum Pay Basic done | Optum Pay Premium .5% per ACH paymentdone |
| Historical claims payment and remittance information | Optum Pay Basic 13 months | Optum Pay Premium .5% per ACH payment36 months |
Quick Pay Receive some payments 1-2 days sooner from participating payers | Optum Pay Basic | Optum Pay Premium .5% per ACH paymentdone |
Robust search capabilities Search by patient account number, patient name, claim number, date of service, NPI and many other parameters to easily and quickly locate your data | Optum Pay Basic | Optum Pay Premium .5% per ACH paymentdone |
Data bundling tools We eliminate individual data file downloads and aggregate the data for you. In a single action, download all files into your practice management system | Optum Pay Basic | Optum Pay Premium .5% per ACH paymentdone |
Workflow management tools Identify and track open, pending and closed claim payments | Optum Pay Basic | Optum Pay Premium .5% per ACH paymentdone |
Expanded payer access Access all payments from all payers using Optum Pay via a single access point | Optum Pay Basic | Optum Pay Premium .5% per ACH paymentdone |
Guide
Streamline the payment reconciliation process
Create greater efficiencies within your organization with Optum Pay Premium.
Annually, Optum Pay moves $300B in claim payments to more than 2M health care professionals.
Optum Pay Book of Business, 2023
Enroll in Optum Pay
As your partner, we invest in your organization, offering tools, support and funding to help you thrive.
Complementary solutions
Payments and lending
Financial solutions
Working Capital Loans
Get additional support
Here’s how to contact Optum for support.
Optum Pay customer support
Phone: 1-877-620-6194
Hours: Monday–Friday, 7 a.m.–6 p.m. CT
One Healthcare ID support
Phone: 1-855-819-5909
Email: optumsupport@optum.com
Hours: Monday–Friday, 6 a.m.–10 p.m. CT