Patient Help Line

Connect patients to the right level of care

Nurses are available to patients 24/7, 365 days a year. They address immediate symptom concerns and care options. Timely insights about a patient’s unique symptoms help patients make informed choices.

Non-clinical team members help patients find providers and schedule appointments when needed.

Empower and engage patients

Patient Help Line connects with patients at key moments along their care journey, supporting them in making care decisions and helping them address clinical care gaps. It helps patients stay consistent with their care plan and connect with their primary care provider (PCP).

Ease provider’s administrative burden

Patient Help Line relieves the most common patient concerns that interrupt daily practice, including medication refills and clinical questions. If escalation is needed, nurses create immediate provider awareness to ensure urgent clinical needs are resolved quickly.

Providers have visibility into Patient Help Line patient interactions through information shared to the EHR. By acting as an extension of the provider’s practice — through coordinating care and alleviating administrative burden — it can help relieve provider burnout.