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Patient support for Optum Utah

Have questions? We'll help you find what you're looking for.

Optum Utah patient portals

Find your medical records, schedule an appointment, refill prescriptions, send messages to your care team and more.  

MyChart Patient Portal

If your visit was Oct. 1, 2024 or after, visit MyChart to view medical records or pay a bill here.

Optum Care Network – Utah

If your visit was before Oct. 1, 2024, visit FollowMyHealth to view prior medical records.

Sandy Family Practice, now integrated with Optum Primary Care – Sandy

If your visit was before Oct. 1, 2024 and your PCP was Dr. Vogeler or John Moore from Sandy Family Practice, visit Healow to view prior medical records or pay a bill.

We offer many locations for patients to receive care

In-clinic

We have locations across Utah for easy access to care.

Mobile clinic

Our Optum Mobile Clinic travels across the state. Click the link below to find out when the mobile clinic will be in your area.

Community centers

We have two community centers in the SLC metro area. Here you can complete Annual Wellness Visits, Welcome Wagon visits, and more.

Layton community center
2146 N. Main St., Ste. 514
Layton, UT 84041
Open: 8 a.m.–5 p.m.
Phone: 1-385-350-8463

Sandy community center
1403 E. Sego Lily Drive, Ste. 100
Sandy, UT 84092
Open: 8 a.m.–4 p.m.
Phone: 1-385-425-4841

How do I get urgent or emergency care?

Do you know that the average cost of an emergency room (ER) visit is 10 times higher than an urgent care visit? We’ll help make sure that you get the right care at the right time — 24 hours a day, 7 days a week.

Urgent Care-A-Van

Urgent care right from your home.

Get care for problems like:

  • Bladder infection (pain when you pee)
  • Burns, rash, skin problems or acne
  • Constipation
  • Coughs or colds
  • Diarrhea, vomiting and food poisoning
  • Eye problems
  • Fever and chills
  • Flu
  • Headache
  • Runny nose, sinus infection and sore throat
  • Nosebleed
  • Strains or sprains

NowClinic

Talk to our care team face to face through video chat 24/7. It’s simple and easy to get virtual care from your smartphone or computer.

You can use NowClinic for care for issues like:

  • Allergies
  • Asthma (breathing illness)
  • Cold sores
  • Cold symptoms, cough and fever
  • Diarrhea
  • Eye infections, pink eye or styes
  • Normal urinary tract infections
  • Swimmer’s ear

AbleTo behavioral health services

AbleTo offers behavioral health consultations with a licensed therapist. They’ll help you make the best care choices for you based on your needs.

AbleTo offers a network of therapists and behavioral coaches. They can help care for:

  • Anxiety
  • Depression
  • Personality disorder
  • Stress
  • Diarrhea

Appointments include nights and weekends in the privacy of your home.

Contact us

Please call us if you have questions. 

You can reach out to Optum Utah Patient Services at 1-801-515-7196, TTY 711.

Common questions about your doctor visit

For our Jordan Ridge, Sandy, and Wasatch Peak clinics, call 1-801-515-7196. TTY 711. To find contact information for any other clinics, please visit our Find a Doctor search tool here.

Please bring:

  • A valid, government-issued driver's license or other photo ID
  • Your insurance card
  • Your copay (if you have one)
  • Any medicines you're taking (Bring them in or bring a list of them)
  • (If you’ve moved) Your new address or phone number(s) 

Your insurance plan may require a copayment at your doctor's visit. We accept automatic bill pay, checks, Visa, American Express, Discover and Mastercard.

Please note, we no longer accept cash. Our goal with our decision to no longer accept cash is to make your visit with us more efficient and enjoyable, from when you check in to when you check out.

We value your feedback. There are two easy ways to get in touch with our patient experience team:

Email: utahpatientexperience@optum.com
Phone: 1-801-515-7182, TTY 711

You may receive a patient satisfaction survey after your visit, and we hope you take a few minutes to fill it out. Your feedback helps improve the care we offer.