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Financial account support

Get help with every kind of health benefit account — from HSAs to FSAs, HRAs and more.

Help us get you to the right place

Choose your account type to get started.

Optum Financial account holder

If the back of your payment card reads optumfinancial.com or connectyourcare.com

To manage accounts, make payments, view transactions and more

Sign in to Optum Financial support

Email us

Optum Bank account holder

If the back of your payment card reads optumbank.com

Manage your accounts, make payments
and more, or find answers to common questions

Optum Bank support

HSA FAQs

FSA FAQs


For more support:

Sign in to get more help

Email us

Commuter account holder

Sign in to view account balances, eligible transit and parking expenses and more

Commuter support

Sign in to access your commuter benefits

Email us

Still can't find what you’re looking for? Contact financial phone support

If you want to talk to someone, call us 24/7.

Get quick answers to questions you may have

Online: Sign in to access self-help tools and assistance. 

Sign in here if the back of your payment card says optumfinancial.com or connectyourcare.com.

Sign in here if the back of your payment card says optumbank.com.

Phone: Call our customer support center at 1-866-234-8913 for assistance. You can reach us 24/7. 

For fastest call routing and handling, please call us at the phone number found on the back of your payment card.

Email: customercare@optum.com

If you have a health savings account (HSA) and flexible spending account (FSA) or health reimbursement arrangement (HRA), here's the contact information you're looking for.

Online: Sign in to access self-help tools and assistance. 

Sign in here if the back of your payment card says optumfinancial.com or connectyourcare.com.

Sign in here if the back of your payment card says optumbank.com.

Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

You may also contact us at: 1-800-243-5543

Email: accountholderservices@optum.com

Online: Sign in to access self-help tools and assistance.

Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

You may also contact us at: 1-800-243-5543

For CERA Transportation please call: 1-877-462-5039

Online: Sign in to access self-help tools and assistance.

Phone: Our customer support center is available for COBRA assistance from 7 a.m. to 7 p.m. CT, Monday through Friday at 1-855-687-2021

HealthSafe ID is our leading technology that strengthens website authentication protocols and enhances the security of your account by adding dual-factor authentication so it remains safe and secure. HealthSafe ID makes signing in easy and more secure.

Get more information here.

You can recover your username or reset your password using the links below.

I'm an Optum Financial account holder

The back of my payment card says optumfinancial.com or connectyourcare.com:

Recover username or reset password.

 

I'm an Optum Bank account holder

The back of my payment card says optumbank.com:

Recover username or reset password.