There are many benefits to signing up for MyChart, such as helping you manage your health with ease and convenience. For starters, you'll be able to securely:
- Connect with your clinician, no matter where you are
- Make or cancel appointments without calling your doctor's office
- See upcoming appointments, medications, test results and medical bills
- Ask for prescription refills
With MyChart, your care team will have your health information all in one place - even if you've been seen at multiple health care organizations.* It's a one-stop shop for your health care needs.
Key dates and information
If you use FollowMyHealth, Athena, Healow, NextGen, or any other patient portal, you’ll need to sign up for MyChart to stay connected with us. See below for the timeline applicable to your state for when we plan to sunset your current patient portal and move to MyChart.
Utah and Arizona (excluding Apricus, Optum Primary Care Baseline, Dobson and San Tan locations)
September 16:
- You won’t be able to sign up for FollowMyHealth anymore.
- You’ll start getting emails with codes to sign up for MyChart.
- People visiting our offices will be asked to sign up at that time.
October 1:
- We start moving to MyChart and the FollowMyHealth portal will stop updating.
- You won’t be able to send messages using your current patient portal.
- We will no longer reply to messages in FollowMyHealth.
Colorado, New Mexico, Nevada, and Arizona (including Apricus, Optum Primary Care Baseline, Dobson and San Tan locations)
November 18:
- You won’t be able to sign up for FollowMyHealth anymore.
- You’ll start getting emails with codes to sign up for MyChart.
- People visiting our offices will be asked to sign up at that time.
December 1:
- We start moving to MyChart and the FollowMyHealth portal will stop updating.
- You won’t be able to send messages using your current patient portal.
- We will no longer reply to messages in FollowMyHealth.
MyChart frequently asked questions
Here are answers to some common questions about moving from your current patient portal to Epic’s MyChart.
Access to your current patient portal
No, you will not automatically have a MyChart account. You will need to sign up for the new portal. It's quick and easy to sign up for MyChart.
Patients will be able to sign up doing one of the following:
- Email: You may get an enrollment email with a sign-up link. This link is your access to register for a MyChart account. The portal invitation will come from Optum. The subject line will say, "You're invited to create a Patient Portal account with Optum." If you don't get an email, check your junk folder.
- In person: You can also sign up for a MyChart account with our reception staff in the office. No appointment needed.
If you have a current account, you will be able to login to view health information only. You will no longer get health history updates or be able to message your clinician using this portal.
If you have a current FollowMyHealth account, you'll still be able to log in and view your medical history. You will no longer get health history updates or be able to message your clinician using this portal.
Moving to MyChart
It will take us a few weeks to fully switch to the new system. During that time, some features and health records may not be available yet.
You will not lose any health information. You may not see everything right away. Over the next few months, your complete medical health history will move to MyChart.
This time allows you to complete your paperwork without feeling rushed. So, please do the best you can to come a bit early.
Epic is the entire electronic health records system. MyChart is only the patient portal supported by Epic.
MyChart allows you to access your health information—stored in Epic—using a web browser or an app.
Signing up for MyChart
We believe MyChart will greatly improve your health care experience. It's designed to help you manage your health with convenience and ease. There are many benefits to signing up for the portal. For starters, you'll be able to:
- Connect with your care team — no matter where you are
- Make or cancel appointments — no need to call
- See upcoming appointments, medications, test results and medical bills
- Request prescription refills
- And more
Once we are live, there will be plenty of ways to sign up.
How to sign up for MyChart:
- Email: You may get an enrollment email with a sign-up link. This link is your access to register for a MyChart account. The portal invitation will come from Optum. The subject line will say, "You're invited to create a Patient Portal account with Optum." If you don't get an email, check your junk folder.
- In person: You can also sign up for a MyChart account with our reception staff in the office. No appointment needed.
Once we are live, you can use our online form to request your MyChart account (age 18+). To make a MyChart account for someone else (called a proxy account), please call their doctor’s office.
Parents, caregivers and legal guardians will have the ability to see the health information of the patient they represent through their own personal MyChart account, this is called proxy access. With proxy access, you can do almost all the same actions as you would with your own account. Though there are some things to be aware of depending on the child's age.
- Ages 11 and under: Parents, caregivers and legal guardians can:
- Send messages to their child's doctors and health care providers
- Schedule appointments, including well-child checks
- View upcoming and past appointments
- Pay bills
- View immunization records, test results and more
- Ages 12–17: Once a child turns 13, there are some changes to what parents, caregivers and legal guardians can see in a child's MyChart account. You can still pay bills and view immunization records. However, sensitive information related to appointments, test results and medications won't be available to protect the child's privacy. This offers teens a safe space to seek medical care and guidance.
- Ages 18 and older: Once a child turns 18, parents, caregivers and legal guardians no longer have access to their child's health record in MyChart. You will have to be granted access by the adult child. A person 18 years old or older can grant access from their own MyChart account by going to "Share MyRecord Activity," selecting "Friends and Family Access," and clicking "Invite Someone."
MyChart is a host application. Each health organization has their own portal within MyChart. Even if you signed up for MyChart with another group, you still need to join our Optum portal to see your health information with us.
MyChart tools for patients
Yes, patients with an Optum MyChart account can book an appointment with us using the portal. If you do not have a MyChart account, you can sign up or book as a guest.
Yes, patients will be able to pay their medical bill directly through MyChart. To pay a current bill/bill for a service before the transition to MyChart, visit the Bill Pay page for your organization:
- Arizona
- Colorado
- New Mexico
- Nevada
- Utah
Almost all test results will be released right away once they're available. This means you may see your results before your doctor. When your doctor does review your results, they may add a comment in your account. This will then create an update to the result in MyChart. Some results may be delayed at the discretion of your doctor. As always, if you have questions or concerns, please call your office.
How to get sign-up help
For any of the following issues you can contact MyChart patient support:
- General MyChart questions
- Sign-up
- How to sign-up
- Getting an activation code
- Account management
- Activation
- Assistance with usernames/passwords
- Navigation, where do I find…
- Sending or receiving messages with clinician
- Proxy access
- Billing
- View bill
- Updating payment methods
- Scheduling appointments
- Device support for telehealth visits (limited)
MyChart Support Line: 1-855-873-2376, TTY 711
Mon-Fri: 6am-6pm PT (Closed holidays)
*This applies to health care organizations using Epic electronic health records.