![Case study titled 'Health system optimizes scheduling with Patient Access Contact Center Services'](/content/hub5/utilizing-patient-access-contact-center/_jcr_content/root/container/container/column_two_thirds_le/col1/adaptiveimage.jpg)
Overcoming the challenges of a transient patient population
This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices.
The solution: Optum Patient Access Contact Center Services. Designed to provide callers with a seamless, high-quality experience, we helped improve accuracy, streamline scheduling and reduce wait times.