Customer service
For information, call us at 1-505-900-0932, TTY 711. Our representatives speak English and Spanish.
Patient portal
Find your medical records, schedule an appointment, connect with your doctor and more.
Forms and resources
Find patient forms and helpful resources.
Our representatives are available by phone to answer your insurance, billing and other nonmedical questions. We can also help you:
- Choose or change your doctor.
- Update your personal information.
- Check on a referral to a specialist.
- Transfer or get your medical and prescription records.
Find more information about helpful topics below.
FAQ
For information, call us at 1-505-900-0932, TTY 711. Our representatives speak English and Spanish.
Once you find a doctor near you, please call us to make an appointment. Your doctor's office will then contact you about next steps, like sending us your health records and what to bring to your appointment.
If you got an Optum bill in the mail, you can easily pay it online. Please call with questions:
- 1-505-262-7600, TTY 711
- 1-888-354-4968 (toll free)
At Optum, our top priority is the health and well-being of our patients and those in the communities we serve. To help in your personal health journey, Optum has a number of no-cost events that are open to the public.
We accept most major health insurance plans. Check with your doctor’s office or health plan for specific information.
Learn how to make the most of your doctor visit. We let you know to best prepare, what to bring with and what to expect when you see your doctor.