Skip to main content

White paper

Rising expectations among health care consumers

Understand the growing expectations people have for their health care experience and how to transform the consumer journey across 5 important touchpoints.

Related content

2024 Annual Health Care Trends Report

Get expert analysis for C-suite health care leaders on the forces driving change. Explore challenges, what to watch and how to move forward.

C-suite research report: Consumer-centric health care

Examine the acceleration toward consumer-centric care with insights from health care leaders — and what that means for your strategic plan.

NEJM Catalyst Q&A: Care delivery innovation

Optum Health CEO discusses care delivery innovation within value-based care and the role of alignment, partnership and analytics.